Bandsintown doesn't process the ticket sale directly except for some select shows via our mobile app. For all other vendors we send you to the ticket site and you purchase from them directly, whether in our mobile app or on desktop. Please get in touch with the ticket company directly concerning any ticketing issues, i.e. if you can't find your tickets or how to print them etc.
If you are on mobile and don't see the purchase in your "Past Purchases" section, that means Bandsintown did not process that sale. If you do see the purchase in the "Past Purchases" section and need help relevant to that sale, you can contact us here.