We sync your artist image from your Facebook page if you have the Artist Platform Facebook app installed. The image should appear automatically at your artist page on Bandsintown.com, for example http://bandsintown.com/newfoundglory.
Go to the Profile tab in Bandsintown Manager to manually update your image if you wish to have a different one than your Facebook profile picture. For more info, click here.
Tap the More tab
Tap Artist Profile Image
Choose an image to upload
Tap the More tab
Tap Change Artist Photo
Choose and image to upload
If your image appears correctly at your artist page http://bandsintown.com/yourArtistNameHere, that means we have synced your image correctly.
If you still see a blank or stock photo artist image on the mobile apps, the image will refresh on mobile once your device clears its image cache, but new trackers should see the new image.
Refreshing the image cache happens automatically with time on mobile devices but you can force it by doing the following:
Go to the Settings app
Scroll down and tap the Bandsintown app
Flip the switches for "Force Log Out", "Internal Database", and "Image Cache"
Close the app by double tapping the home button and swiping up the Bandsintown app
Relaunch the app by tapping the Bandsintown icon
Clear the app settings for Bandsintown in your Android settings
Remember, if you see your image at your band URL, for example http://bandsintown.com/newfoundglory, but not on mobile, it is only affecting your device and not all trackers. New trackers should see the new image.
If you see an image that is not yours, please send us an email with a link to the page and a link to your artist Facebook page.